Refund policy

Returns & Refunds — Curated Sense LLC

Curated Sense LLC is the merchant of record on every order placed on curatedsense.com. Items ship directly from our brand partners' own facilities.

Change of mind is final sale

Because items ship from our brand partners and we do not hold or restock inventory, we cannot accept returns for change of mind, wrong size, wrong colour, or ordering the wrong item. Please review the product details, size and variant before placing your order.

We will always make it right if

• your order does not arrive
• it arrives damaged or defective
• you receive the wrong item

Contact us within 30 days of delivery — or of the expected delivery date if the order never arrived — with your order number and photographs where relevant. We will arrange a replacement or a full refund including shipping. This applies regardless of which brand partner shipped the item: as merchant of record, resolving it is our responsibility, not yours.

Order problems

If an order is delayed, or you need to check its status, please email us before opening a payment dispute. We can usually resolve the issue faster than a chargeback can.

Questions about an order: support@curatedsense.com