FAQ — Orders, Shipping, Returns & Marketplace

Is Curated Sense a single brand or a marketplace?

A curated marketplace. Curated Sense LLC is the seller and merchant of record on every order. Products are made and shipped by approximately 150 independent brand partners we’ve vetted.

Who charges my card?

Curated Sense LLC. You will not be charged separately by brand partners for marketplace orders placed on curatedsense.com.

Who ships my order?

The brand partner that fulfills that SKU ships to you. Multi-brand carts may arrive in separate packages on different timelines. You still have one checkout and one seller: Curated Sense.

How long does shipping take?

Processing and transit times vary by brand and destination. See Shipping for typical ranges. Tracking is provided when the brand partner marks the order shipped.

What is your return policy?

Most unused, eligible items can be returned within 30 days of delivery under our Returns & Refunds policy. Some categories may be limited — those exceptions are noted on the product page or in the Returns policy.

Who do I contact if something is wrong?

Curated Sense — not the brand’s own website support. Use Contact. We coordinate with brand partners behind the scenes.

Are products authentic?

Yes. We onboard brands through partnership agreements. We do not sell counterfeit goods. If you believe an item is inauthentic, contact us for a full investigation and remedy.

Why do some product pages mention another brand’s website?

Brand names identify the maker. Buy on curatedsense.com for Curated Sense checkout and support.

Do you ship internationally?

Shipping availability depends on the brand partner. Enter your address at checkout to see options. Details: Shipping.