Returns & Refunds

Curated Sense LLC handles returns and refunds. You do not need to negotiate with each brand’s storefront. We are your single point of contact.

30-day return window

You may request a return within 30 days of delivery for eligible items that are unused, in original condition, with tags/packaging where applicable.

How to start a return

Email support@curatedsense.com or use Contact with your order number and reason.
We confirm eligibility and send return instructions (including the correct return address — often the brand partner’s returns facility).
Ship the item as instructed; keep the carrier receipt.
After inspection, we issue a refund to your original payment method.

Refund timing

Refunds are typically processed within 5–10 business days after we (or the brand partner) receive and inspect the return. Bank posting times vary.

Return shipping

Unless the return is due to our error or a defective/incorrect item, return shipping may be the customer’s responsibility. If we made the mistake, we’ll cover return shipping.

Non-returnable / final sale (examples)

Unless required by law, the following are generally not returnable once delivered/opened:

Intimate apparel, swimwear, and personally sized undergarments (hygiene)
Opened cosmetics/skincare (unless defective)
Personalized or made-to-order items
Items marked Final Sale on the product page
Gift cards

Defective, damaged, or incorrect items

Contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund and cover return shipping when we confirm the issue.

Exchanges

We typically process returns as refunds. To exchange, return the original item and place a new order for the preferred variant (fastest path across multi-brand inventory).