Returns & Refunds
Curated Sense LLC is the merchant of record on every order. Items ship directly from our brand partners' own facilities.
Change of mind is final sale
Because items ship from our partners and we do not hold or restock inventory, we cannot accept returns for change of mind, wrong size, wrong colour, or ordering the wrong item. Please check the product details, size and variant before you order.
We will always make it right if
- your order does not arrive
- it arrives damaged or defective
- you receive the wrong item
Contact us within 30 days of delivery, or of the expected delivery date if the order never arrived, with your order number and photos where relevant. We will arrange a replacement or a full refund including shipping. This applies regardless of which brand partner shipped the item — as merchant of record, resolving it is our responsibility, not yours.
Order problems
If an order is delayed or you need to check its status, email us before opening a payment dispute — we can usually resolve it faster than a chargeback can.
Contact: support@curatedsense.com